Returns

If you are not satisfied with your online purchase, you can return the item(s) purchased for exchange or credit within 14 days of receiving your item. 

Any items returned must be unused and in their original packaging in the same saleable condition they were sent to you in. Sale items are not eligible for exchange or credit. 

To return your product, please contact us with your details, order number and reason for return.

Customer will be responsible for shipping charges. We recommend sending the item via tracked courier to ensure that your parcel does not go missing. We are not liable for any missing returns and we can only process your return once the item has been received back into our warehouse.

Any exchanges will incur another shipping cost for us to send out your replacement items.  

Please note that if items were eligible for free shipping, we reserve the right to deduct our shipping costs from any store credit due.

Faults

In the rare occurrence that you receive a damaged or faulty item please contact us immediately and provide us with the details and order number within 21 days of receiving your order.

We will offer a refund or replacement (if we have a replacement in stock) once we have received the returned item.

Our team will work with you on options to resolve the issue.